Whether you want a short break or a permanent stop, BetNow makes it straightforward. You can pause your account, set a self-exclusion or close it entirely, and our support team will help at every step. Most requests are actioned within 24 hours, and you can always reach us if you need it done sooner.
Before you close an account, make sure any pending bets are settled and withdraw any remaining balance, as a closed account cannot be used to access funds.
Key Features
Take a Break
Cool off for 24 hours, or pause for seven or thirty days, then return when ready.
Self-Exclude
Block access for a fixed period or permanently for a firm boundary.
Close Permanently
Request a full account closure when you no longer wish to use BetNow.
We Help
Support guides you through each option without judgement, 24/7.
A break is not the end
How It Works
Withdraw your balance
Settle any open bets and withdraw remaining funds before you start.
Contact support
Use live chat, phone or email and tell us which option you want.
Confirm your choice
We confirm the type and length of break or closure with you.
Done within 24 hours
Your request is actioned, usually within a day, and confirmed by email.
How do I take a short break?
A cooling-off break is the quickest option. Contact support and ask for a 24-hour, seven-day or thirty-day break. During this time you will not be able to bet, and access is restored automatically when the period ends. A break is ideal if you simply want some time away without closing your account.
How do I self-exclude?
Self-exclusion is a stronger step. You choose a period, from several months to permanent, during which you cannot log in to bet, and we take steps to stop promotional contact. To set it up, contact support and confirm the length you want. Self-exclusion cannot be reversed before the period ends, which is what makes it an effective boundary.
How do I close my account permanently?
If you want to stop using BetNow altogether, request a permanent closure. First, make sure any open bets are settled and withdraw your remaining balance. Then contact support to confirm the closure. We will process the request, usually within 24 hours, and send you a confirmation by email. Once closed, the account cannot be reopened, so be sure before you proceed.
Need to talk it through first?
If you are closing your account because gambling no longer feels fun, our team can also point you to free, confidential support such as Gambling Help Online on 1800 858 858. There is no pressure either way; we are here to help you do what is right for you.
Need to pause or close?
Contact our support team 24/7 and we will action your request, usually within 24 hours.