Help at BetNow comes in two forms. For anything to do with your account, deposits, bonuses or bets, our support team is available around the clock by live chat, phone and email. For concerns about gambling itself, free and confidential support services are listed below, independent of BetNow and available any time.
Whatever you need, you do not have to wait. Choose the channel that suits you and we will point you in the right direction.
24/7
Support hours
Live chat
Fastest channel
1800 858 858
Gambling Help Online
Free
Confidential support
Key Features
Live Chat 24/7
The fastest way to reach us, with real people online day and night.
Phone Support
Call 1-888-WINNER4 to speak with the team, especially for new accounts.
Write to support@betnowcasino.online for anything that is not urgent.
Free Help Lines
Independent, confidential gambling support is always available.
Talking helps
How It Works
Choose a channel
Live chat for speed, phone for a conversation, email for detail.
Tell us what you need
Account help, a payment question, or support with gambling.
Get a clear answer
Our team resolves most issues on the spot or points you to the right service.
Follow up any time
Come back whenever you need; we are open 24/7.
How do I contact BetNow support?
The quickest way is live chat, available 24/7 from anywhere on the site, where you will reach a real person who can help with your account, deposits, withdrawals, bonuses or bets. You can also call 1-888-WINNER4, which is especially handy for new accounts, or email support@betnowcasino.online for anything that is not time-sensitive. Most questions are resolved in a single conversation.
Where can I get help with gambling?
If betting has stopped being fun, free and confidential help is available in Australia through Gambling Help Online on 1800 858 858 and at gamblinghelponline.org.au. These services are independent of BetNow and offer support by phone, chat and email, for you or for someone you care about. They are available 24 hours a day, every day.
Can support help me set limits?
Yes. Our team can walk you through the responsible gambling tools in your account, including deposit limits, cooling-off breaks and self-exclusion. If you would prefer to set these up yourself, you will find them in your account settings, and they take effect immediately. There is never any judgement; keeping play under control is something we actively support.
What information should I have ready?
To help us assist you quickly, have your account email and username handy when you get in touch. For payment questions, the date and amount of the transaction help us locate it. You never need to share your password with support; we will never ask for it. Keeping your details secure is part of how we protect your account.
Need a hand right now?
Start a live chat with our 24/7 support team, or call 1-888-WINNER4 for help with your account.